Dialing 9-1-1 in an emergency is still the preferred way to request help, and the public is reminded to “Call if you can, text if you can’t.”  For most people, sending a text to 9-1-1 will not replace making a call.  Texting should only be used when you are unable to make a voice call to 9-1-1.

How to text 9-1-1 in an emergency:

• Enter the numbers “911” in the “To” field;
• The first text message to 9-1-1 should be brief and contain the location of the emergency and type of help needed;
• Push the “Send” button.
• Be prepared to answer questions and follow instructions from the 9-1-1 call taker.
• Text in simple words – do not use abbreviations.
• Keep text messages brief and concise.

Below are a few things to know if you need to text 911:

• Text location information is not equal to current location technology.
• As with all text messages, 911 messages can take longer to receive, can get out of order or may not be received.
• A text or data plan is required to place a TEXT-to-911 conversation
• If text-to-911 is not available, or is temporarily unavailable, you will receive a message indicating that TEXT-to-911 is not available and to contact 9-1-1 by other means.
• Photos and videos cannot be sent to 9-1-1 at this time.
• TEXT-to-911 cannot include more than one person. Do not send your emergency text to anyone other than 9-1-1.
• TEXT-to-911 is for emergencies. The same rules and laws apply for texting 911 as they do for calling 911.
• Do not text and drive!